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Reading Incoming Mail
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| How
do I get my new mail? |
| Click the "Get New
Mail" link in the left hand margin of your browser window. You'll be taken
to your Inbox, and any new mail you've received will be at the top of the list
and in boldface type. If there are no new messages for you, the message "No
new mail" will be shown above the message list. |
| How
do I read a message? |
| In the left margin, click
on one of your folders to view its message list. Then click on a message subject
to read that message. The message will be displayed, followed by a response form
so that you can reply to or forward the message. |
| How
do I view an attachment? |
| If a message has an attachment,
a message icon with a paperclip attached will be displayed next to it in the message
list. Click on the message subject as above (How
do I read a message?) to view the message. The attachment(s) will be listed
at the bottom of the message. Click on the filename to view the attachment in
your browser window. To return to the message after looking at the attachment,
click the back button on your browser. (Or, if you've set attachments to open
in a new window, close the new window.) Top
of Page |
| How
do I reply to a message? |
| First view the message
as described above (How do
I read a message?). Then scroll down to the end of the message and
you'll find a response form. Select "Reply" in the box to the right
of the Subject line. Type your message in the "Message:" box. If you
want to include the original attachment, tick the "Include attachment?"
box. If you want to send a new attachment, use the Attachment boxes at the bottom
of the form. If you have set your mailbox to save a copy of sent messages in your
sent folder, this box will be ticked, but you can untick it for individual messages.
When you're ready, click the "Send Message" button to send the message,
or the "Save as draft" button to save the message and send it at a later
time. |
| How
do I forward a message? |
| Forwarding a message is
identical to replying to a message, but you select "Forward" instead
of Reply in the box to the right of the Subject line. See above for detailed instructions
(How do I reply to a message?). Top
of Page |
Creating and Sending Mail
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| How
do I create and send a new message? |
| In the left margin, click
on "Compose." A new message form will be displayed. Fill in the To,
Cc, and Subject boxes as desired. Type your message in the Message box. When you're
finished, click the "Send Message" button. It may take a moment to finish
sending the message; click the "Send Message" button only once. |
| Can
I save a message as a draft and send it another time? |
| Yes! Create your message
as above (How do I create
and send a new message?). Click the "Save as draft" button
instead of the "Send Message" button. Your message will be saved in
the "draft" folder for you to go back to and finish or send later. |
| How
do I attach a file to a message? |
| Create your message as
above (How do I create and
send a new message?). At the bottom of the message are four attachment
boxes. For each file you want to attach, click the browse button and find the
desired file on your computer, then click Open or Select. Top
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Managing Messages and Folders
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|
How do I delete a message? |
| While viewing the message
list, click on the checkbox for the message you want to delete. Then click the
"Delete Checked" button. You can delete more than one message by clicking
on the checkboxes for multiple messages and then clicking the "Delete Checked"
button. If you want to delete all the messages in the folder, click on the underlined
"Check" column header and all the messages will be checked. (You can
also click the "Uncheck" link at the bottom of the column to uncheck
all the messages if you change your mind.) Then click the "Delete Checked"
button to remove all the messages. |
| How
do I move a message from one folder to another? |
| While viewing the message
list, click on the checkbox for the message you want to move. Then, in the dropdown
box at the bottom of the message list, select the folder you want to move the
message to, and click the "Move" button. To select and move all the
messages in the list, click the underlined "Check" column header. All
the messages will be checked. (You can also click the "Uncheck" link
at the bottom of the column to uncheck all the messages if you change your mind.)
You can then select another folder and click on the "Move" button to
move all the messages to that folder. Top
of Page |
| Can
I sort messages in different ways? |
| When you are viewing the
message list of a folder, you can sort the messages in ascending or descending
order by the From, Subject, Size or Sent fields. Simply click on the underlined
column header to sort the messages by that column. A small arrow pointing up or
down will appear in the column header to indicate whether the messages are being
sorted in ascending or descending order. Top
of Page |
| How
can I add a folder? |
| Click on "Folders"
in the left margin. Your folder list will be displayed. At the bottom of the listing
is an empty box next to an "Add Folder" button. Type the name of your
new folder in the box, and click the "Add Folder" button. If there is
no "Add Folder" button, this means you've reached your folders limit
and cannot create any more folders. |
| I'm
getting a system message that says I've used up all my allotted space. What should
I do? |
| You need to delete some
of your messages in order to receive or send any new mail. See the instructions
above (How do I delete a
message?). Top of Page |
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How
do I add people to my address book?
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| Click on the Address Book
link in the left margin of your browser. A form for adding an address book entry
will be displayed. Fill in the Nickname (needed for the dropdown lists for the
To and Cc fields of new messages), Full Name (for your information only, does
not appear on messages), and email address. Click the "Update Address Book"
button to add the entry. Repeat these steps for each entry you want to add to
your address book. |
| How
do I remove entries from my address book? |
| To remove an
entry from your address book, click on the Address Book link in the left margin
of your browser. Delete the Nickname for the entry you want to remove, and click
"Update Address Book". |
| How
do I use my address book? |
| When you are composing
a new message or replying to or forwarding a message, there will be a dropdown
box with all the entries in your address book. Simply select the nicknames of
the people you want to send or cc the message to. Hold down the Control key (Ctrl)
to select multiple names. Top of Page |
|
Settings
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| How
do I save a copy of the messages I send to other people? |
| Click on "Settings"
in the left margin of your browser. The options and settings for your account
will be displayed. The first option is whether to save a copy of each message
you send to other people. If you check this checkbox, by default a copy of every
message you send will be sent to a special folder called "sent." If
you don't want to save a copy of each message, uncheck the checkbox. Click the
"Save Settings" button at the bottom of the page when you're finished.
You'll have the option to override this choice at the bottom of each message you
send. |
| How
can I put a copy of the original message in my reply? |
| Click on "Settings"
in the left margin of your browser. Check the checkbox for "Insert original
message in reply. Click the "Save Settings" button at the bottom of
the page when you're finished. |
| What
does "Display image attachments inline" mean? |
| MailNow can either display
image attachments as an image within an email or as a link that you can click
on to view the image. To have image attachments displayed as images within the
message, go to the Settings page by clicking on "Settings" in the left
margin of your browser. Check the "Display image attachments inline"
checkbox and then click the "Save Settings" button. Top
of Page |
| Can
I have attachments and links open in a new window instead of in the same window? |
| Yes, you can. Click on
"Settings" in the left margin of your browser. Then place a checkmark
in the "Launch attachments and links in a new browser window" checkbox.
Click the "Save Settings" button. Now anytime you click on a link or
attachment in a message, it will launch a new browser window. When you're finished
viewing the link or attachment, simply close that browser window to return to
your MailNow window. |
| How
can I set the number of messages that are displayed per page? |
| Click on "Settings"
in the left margin of your browser. In the dropdown box next to "messages/page
displayed", select the number of messages you want to see on each page. You
can choose 5, 10, 15, or 20 messages per page. When you're finished, click the
"Save Settings" button at the bottom of the page. |
| Can
I change the name that appears in the "From" field on messages I send? |
| Yes! Click on "Settings"
in the left side of your browser window. In the box labeled "From
title on messages", type in the name you want to show in the "From"
field on messages you send to other people. Then click the "Save Settings"
button at the bottom of the page. Top
of Page |
| Can
I add a signature to all my messages? |
| Yes, you can. Click on
"Settings" in the left side of your browser window. In the box labeled
"Signature", type in the text you want to be added to the bottom of
all messages you send to other people. Use plain text only, no HTML tags. Then
click the "Save Settings" button at the bottom of the page. |
| How
can I block mail from certain email addresses? |
| Click on "Settings"
in the left side of your browser window. In the box labeled "Spam Filter",
type in any email addresses or domains that you want to block email from. If you
want to block email from an entire domain, you can just put in the domain name,
i.e. "spammer.net". If you only want to block email from a particular
email address, enter the entire email address, i.e. "spammer@spamdomain.com".
You can have multiple spam filters and separate them with commas. Then click the
"Save Settings" button at the bottom of the page. |
| Can
I change my password? |
| Yes. Click on "Settings"
in the left side of your browser window. Go to "Change Login Password".
In the box labeled "New Password", type in your desired password. You
must type the same thing again in "Confirm Password" box, then click
the "Save Settings" button. The next time you log in you will need to
use the new password. Top of Page |
| How
do I retrieve mail from another POP account? |
|
If you have another email
account on the internet, for example with an ISP such as NetCom or AOL, you can
retrieve email from that account using MailNow. Click on "Settings"
in the left side of your browser window. In the box labeled "POP account"
type the name (username or userid) of the account. Type your password for that
POP account (NOT your MailNow password) in the box labeled "POP password".
For the "POP Server", type in the name of the server that you use to
retrieve your mail. This should have been given to you by your ISP and will have
a name such as pop3.domain.com or mail.domain.com. Check with your ISP if you're
not sure what your POP server is.
You can also choose whether
to delete your mail from the server once it is retrieved by MailNow. If you don't
want to leave the mail on the server, check the "Delete Mail from server
once successfully retrieved" checkbox. If you will also be retrieving
your mail with an email program such as Eudora, Outlook Express, or Netscape Messenger,
be sure to leave this box unchecked.
If you don't want to get mail you've already retrieved, check the box labeled "Only
retrieve new mail."
When you're finished, click
the "Save Settings" button at the bottom of the page. Top
of Page
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